Case study: Transport for NSW
As part of a whole of NSW Government initiative to review digital channels and resources I worked with Transport for NSW to evaluate and consolidate a number of partner facing websites. These were websites for engineers, councils, academics and researchers, rather than travellers.
My role was to coach and provide guidance to the design team producing the information architecture. I made recommendations about which sites should be amalgamated and the framework used to develop the information architecture.
As a result of my guidance, the team produced an outstanding information architecture and content model which provided a great experience to users.
I love the coaching experience and really enjoyed seeing new practitioners step up to produce great outcomes.